Returns & Refund

Return and Exchange Policy:

We strive for 100% customer satisfaction. If you have any questions or issues with our shipping or products, please contact our customer service at chevalierxld698116@hotmail.com and our team will serve you immediately.

=== >> Return (if applicable) << ===

For online orders, you may return non-personalized, unworn, undamaged watch (in its original packaging) within 14 days of delivery for a refund (less shipping costs).

Items must be returned in their original packaging, including purchase gifts, accessories, extra links, and any other items that came with the item. Personalized watches, batteries, watch bands (plastic, leather, or metal), and marked-down items (retail markdowns, special promotions, sales, etc.) are considered "Final Sale." Final Sale items are non-refundable and non-exchangeable.

=== >>Refund (if applicable)<< ===

* Items must be returned in their original packaging (unworn, undamaged) , including purchase gifts, accessories, extra links, and any other items that came with the item

*  Refunds are typically processed within 3-5 business days after we receive your return address. We will send you a confirmation email once the refund is completed.

* For returns not related to product quality, such as change of mind or wrong purchase, the customer will be responsible for the round-trip shipping costs.

Please note that without prior approval from the customer service team, any orders returned outside of the 14 day return period will be sent back with no refund issued.

=== >>MERCHANDISE NOT RECEIVED<< ===

If your item is not received by mail, please contact us within 5 days of your order we will be happy to work with you and the shipping company to help resolve the issue as quickly as possible. Please note that a written customer confirmation may be required to help expedite a claim with the shipping company. Any information provided may be used in our internal investigation with the shipping company, insurance company, and respective law enforcement agencies.

=== >>Delayed or missing refund (if applicable) << ===

If you haven't received your refund yet, please check your bank account again first.

Then contact your credit card company. It may take some time for your refund to be credited to your account. Next, contact your bank. It usually takes some processing time for your refund to be credited to your account. If you have done all of this and still have not received your refund, please contact us at chevalierxld698116@hotmail.com

Please contact our Customer Service Department at chevalierxld698116@hotmail.com for the return address.