FAQs
Do you need to register an account on the website in order to place an order?
Not necessary, you don't need register an account when you place an order. However, It is recommended to register an account to better track your order.
What payment methods our website is equipped with？
PayPal is the most convenient way to pay.
How can I have a receipt and track of my order?
We will send you an email with your purchase receipt and tracking number.
Can additional products be added to the same order after the purchase is completed?
Yes, as long as within 24 hours, you can add orders at will, on the premise of the same address. Please email us first at chevalierxld698116@hotmail.com
Why haven't I received a confirmation or tracking information after a successful payment?
These emails are automatically sent by our system. If you have not received them, please first check your spam or junk mail folder to see if the emails were mistakenly directed there. If you still cannot find them, contact our customer service team, and we will manually resend the information to you.
How long is the order preparation time?
Weekday Orders: All orders placed on business days (Monday through Friday, excluding public holidays) are processed and shipped within 2-4 business days.
Weekend and Public Holidays: Orders placed on weekends (Saturday and Sunday) or public holidays will be processed and shipped on the next business day.
How many days does it take for an order to reach its destination?
Country Delivery time (Standard Shipping) Delivery Time (EXPRESS Shipping)
US 12-20 business days 7-14 business days
CANADA 12-20 business days 7-14 business days
UK 12-20 business days 7-14 business days
Europe 12-20 business days 7-14 business days
All Other Countries 14-30 business days 10-20 business days
During peak seasons and promotional sales, delivery might take a little longer to arrive at your address after it has been shipped.
Where do I track logistics information?
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
Are duties and taxes included?
The prices you see are all inclusive of taxes, no additional taxes are required.